Return and Refund Policy

We want you to love what you wear! But if something isn’t quite right, we’re here to help. At Daisy Clique, we strive to provide a seamless shopping experience. This policy outlines the terms for returns, exchanges, and refunds for purchases made on our website. Please read it carefully before placing an order.

Return Window

You can request a return or exchange within 2 days of receiving your order. Items should be unused, unwashed, and in their original packaging with tags intact. This short window ensures quick resolution while maintaining product quality standards.

Note: For hygiene and quality reasons, we recommend inspecting your order immediately upon delivery.

What Can’t Be Returned

Certain items are non-returnable to maintain hygiene and fairness:

• Items bought during clearance sales or marked as final sale.
• Customized or altered garments.
• Worn, washed, or damaged items.
• Undergarments, swimwear, or accessories (unless defective).
• Free gifts or promotional items included with your order.

If an item arrives damaged or defective, please contact us immediately with photos for a prompt resolution.

How to Return or Exchange

Follow these simple steps to initiate a return or exchange:

1. Drop us a message at business.daisyclique@gmail.com within 2 days of delivery.
2. Share your order number and let us know whether you’d like a return (for a refund) or exchange (for another size/style).
3. We’ll guide you step-by-step through the return process, including providing a return shipping label or instructions for self-shipment.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error (e.g., wrong item shipped). We recommend using a trackable courier service. Once we receive and inspect the item (typically within 3-5 business days), we’ll process your request.

Exchanges

We’ll happily exchange your item for another size or style if it’s in stock and available. Exchanges are subject to the same conditions as returns (unused, tags intact). If the desired item is out of stock, we’ll issue a full refund instead.

Refunds

• Eligibility: Refunds are issued for eligible returns once the item is received and verified in its original condition.
• Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item. The amount will be credited back to your original payment method (e.g., credit card, UPI, or bank transfer).
• Refund Amount: You’ll receive a full refund of the product price, excluding any original shipping charges. If applicable, return shipping fees will be deducted unless we cover them.
• Exceptions: Refunds for payments made via Cash on Delivery (COD) will be processed via bank transfer (NEFT/IMPS) and may take up to 10 business days.

If you haven’t received your refund within the specified time, please check your bank statement or contact your payment provider, as delays can occur due to banking processes. For any issues, reach out to us with your order details.

Important Notes

• All returns and exchanges are at our discretion to prevent abuse.
• We reserve the right to refuse returns that do not meet the policy criteria.
• For international orders (if applicable), additional customs duties or fees are non-refundable.
• In case of disputes, this policy is governed by the laws of India. For grievances, contact our customer support or escalate to the National Consumer Helpline (India).

If you have any questions about this policy, feel free to email us at [business.daisyclique@gmail.com]. We’re committed to your satisfaction!